Real offices, advice centres and organisations in Lisbon that help newcomers — with languages, costs and official sources.
22 results
Immigration authorities
Main Lisbon office of the Agency for Integration, Migration and Asylum, which handles residence permits for non-EU nationals, renewals, permanent residence and family procedures. Applications are made by appointment.…
Immigration authorities
Second AIMA office in Lisbon, in the Anjos area. On working days 8:00–17:00 it provides information only; it also serves lawyers and solicitors within capacity limits, and on Saturdays it hands out residence cards to…
Integration courses
AIMA's Portuguese language unit coordinates Português Língua de Acolhimento (PLA) courses for migrants aged 16 or over, run by public schools, IEFP training centres and Qualifica centres. Most courses are free and…
Assessment centre at the University of Lisbon's Faculty of Letters that runs exams of Portuguese as a foreign language for work, study and residence. AIMA accepts a CAPLE certificate as one way to prove basic Portuguese…
Operator of Lisbon's city buses, historic trams (such as 28E, 25E and 15E), funiculars and the Santa Justa lift. Navegante passes and Carris/Metro tickets (€1.90 for one hour in 2026) are valid; paying on board costs…
Recognition of qualifications
The Directorate-General for Higher Education handles recognition of foreign degrees and diplomas through the national RecON platform. Automatic recognition costs €32.20 and takes up to 30 days after the file is…
Employment agencies
Portugal's public employment service. Job seekers aged 16 or over can register online on iefponline or in person at an employment centre (generally 9:00–17:00) or the IEFP desk in some Citizen Shops. Non-EU nationals…
Emergency and crisis help
National poison information centre of the National Institute for Medical Emergency (INEM). Doctors specialised in toxicology answer 24 hours a day, 7 days a week, about medicines, household and industrial products,…
Registration offices
The municipality issues the EU registration certificate (CRUE) to EU, EEA and Swiss citizens living in Lisbon who stay longer than three months; apply within 30 days after the first three months. The City Council has a…
Migration counselling
Network of local support centres for migrants coordinated with AIMA and run by municipalities and associations. In Lisbon, CLAIMs are run by associations such as the Jesuit Refugee Service, Renovar a Mouraria, Casa do…
Other services
Citizen Shop with desks of the tax authority (Finanças), Social Security, the employment service IEFP, the civil registry (IRN), CTT and a Citizen Space, plus energy, water and telecom companies. Open on working days…
Other services
Citizen Shop in the Mercado 31 de Janeiro building with desks of the tax authority, Social Security, the Lisbon City Council, the transport institute IMT (driving licences), Carris, EMEL, Gebalis, the civil registry…
Operator of Lisbon's four Metro lines (Blue, Yellow, Green and Red), open from 6:30 with entry until 1:00. Personalised Navegante cards (€7, €3.50 under 23, in 2026) are issued at ticket offices in stations such as…
Health services
The National Health Service's telephone line for triage, advice and referral when you feel ill. Clinical calls are answered 24 hours a day, administrative calls from 8:00 to 22:00. Calls are charged at the rate of a…
Family benefits
Issues the social security number (NISS), collects contributions and pays benefits such as child benefit, and manages applications for free creche places. Most services are online in Segurança Social Direta; the NISS…
Tax offices
Issues the tax number (NIF), handles income tax (IRS), the IFICI regime and tax address changes. Most procedures are online on the Portal das Finanças (e-balcão); in-person service at tax offices and Citizen Shops is by…
Other services
Private social solidarity institution that gives free, confidential information, protection and support to victims of crime, their families and friends. Its victim support line 116 006 is free on working days from 8:00…
Tenant associations
Lisbon tenants' association organised as a cooperative. Members get legal advice on housing, help reviewing lease contracts, mediation in disputes with landlords and information on tenants' rights and duties. Membership…
Migration counselling
Non-profit organisation that accompanies, serves and defends refugees, forcibly displaced people and migrants in vulnerable situations. It offers social, legal, housing and employment support and runs the CLAIM Santa…
Legal advice
Non-governmental organisation working with asylum seekers and refugees in Portugal. It provides legal advice on asylum procedures, social support, help with employment and vocational training, and Portuguese language…