Consumer advice
Verbraucherzentrale Berlin (consumer advice centre)
Non-profit Cost varies
About this service
Independent consumer advice on purchase and service contracts, misleading advertising, bank accounts and credit, investments, insurance, energy bills and more, in person, by phone or by video. In 2026 a general consumer-law session of up to 20 minutes costs €20; other specialist sessions cost more. Advice on the broadcasting fee, energy saving, energy debts and care contracts is free. Book online; the main number gives information and appointments, not advice. Offices in Tempelhof and Lichtenberg.
consumer rights contracts energy insurance Verbraucherzentrale
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Sources
Last checked by our editors on 5 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- Verbraucherzentrale Berlin e.V.Beratungsangebote
(Opens {{site}} in a new tab) Accessed 5 Oct 2026Prices per advice type (general consumer law up to 20 minutes €20; free offers listed)
- Verbraucherzentrale Berlin e.V.Kontakt
(Opens {{site}} in a new tab) Accessed 5 Oct 2026Address, phone 030 214 85-0 (no advice by phone on this number), opening hours
- Verbraucherzentrale Berlin e.V.Beratungsstandorte
(Opens {{site}} in a new tab) Accessed 5 Oct 2026