Other services
Berlin public-service number 115 (Bürgertelefon)
Official
About this service
Berlin's central phone line for questions about public administration. It explains which office is responsible, which documents you need and what a service costs, and it can book appointments at Berlin offices, including Bürgerämter. Available Monday to Friday, 8:00–18:00. Within Berlin dial 115 without an area code; from elsewhere in Germany or from abroad dial +49 30 115.
115 Behördennummer Bürgertelefon hotline appointment booking
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Sources
Last checked by our editors on 5 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- Land Berlin – SenatskanzleiOfficial sourceThe 115 service number
(Opens {{site}} in a new tab) Accessed 5 Oct 2026 - Land Berlin – SenatskanzleiOfficial sourceBürgerservice am Telefon
(Opens {{site}} in a new tab) Accessed 5 Oct 2026