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Consumer advice

Médiateur national de l'énergie and Energie-Info

  • Official
  • Free
Checked 8 Oct 2026

About this service

Independent public authority that proposes amicable solutions to disputes with electricity and gas companies and informs consumers of their rights. Disputes are filed online through SOLLEN or by post. Its Energie-Info service answers questions by phone and runs a neutral, independent comparator of energy offers on energie-info.fr.

  • médiateur de l'énergie
  • Energie-Info
  • électricité
  • gaz
  • litige
  • comparateur
  • energy dispute

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Sources

Last checked by our editors on 8 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.

  1. Médiateur national de l'énergieOfficial source
    Médiateur national de l'énergie – accueil (Opens {{site}} in a new tab)
    Accessed 8 Oct 2026

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