Consumer advice
European Consumer Centre France (CEC France)
Official Non-profit Free
About this service
Free advice and help for consumers in France who have a dispute with a trader based in another EU country, Iceland or Norway, for example after an online purchase or a holiday booking. It is part of the ECC-Net network and reports that 70% of disputes are settled amicably. You contact it through the online question and complaint form.
CEC France ECC-Net litige transfrontalier achat en ligne cross-border dispute consumer rights
Experiences from newcomers
No experiences shared yet.
Only signed-in members can share an experience, once per service. Experiences never buy a better position.
Used this service? A short note helps the next newcomer.
Sources
Last checked by our editors on 8 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- Centre Européen des Consommateurs FranceOfficial sourceCentre Européen des Consommateurs France
(Opens {{site}} in a new tab) Accessed 8 Oct 2026