Consumer advice
NYC Department of Consumer and Worker Protection (DCWP)
Official Free
About this service
Enforces City consumer and worker laws, including the FARE Act on broker fees and the Protected Time Off law. Workers can complain online at nyc.gov/workers or by calling 311 and saying "Protected Time Off", with free interpretation; DCWP handles complaints regardless of immigration status. Consumers can file complaints, for example about unlawful broker fees, through the DCWP portal.
workers rights Protected Time Off sick leave FARE Act broker fees consumer complaints
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Sources
Last checked by our editors on 8 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- NYC Department of Consumer and Worker ProtectionOfficial sourceProtected Time Off Law FAQs
(Opens {{site}} in a new tab) Accessed 8 Oct 2026 - NYC Department of Consumer and Worker ProtectionOfficial sourceFairness in Apartment Rental Expenses (FARE) Act FAQ
(Opens {{site}} in a new tab) Accessed 8 Oct 2026