Other services
NYC311
Official Free
About this service
New York City's line for non-emergency City services and information, by phone or online: heat and hot water complaints, IDNYC appointments, the Tenant Helpline, Protected Time Off complaints, financial counseling, health insurance enrollment help and more. From outside the city, call 212-NEW-YORK (212-639-9675). In an emergency, call 911.
311 212-NEW-YORK city services complaints non-emergency Tenant Helpline heat complaint
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Sources
Last checked by our editors on 8 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- NYC Department of Housing Preservation and DevelopmentOfficial sourceHeat and Hot Water Information
(Opens {{site}} in a new tab) Accessed 8 Oct 2026 - NYC Human Resources Administration – Office of Civil JusticeOfficial sourceLegal Services for Tenants (Tenant Helpline via 311)
(Opens {{site}} in a new tab) Accessed 8 Oct 2026 - NYC Department of Consumer and Worker ProtectionOfficial sourceProtected Time Off Law FAQs
(Opens {{site}} in a new tab) Accessed 8 Oct 2026 - City of New York (ACCESS NYC)Official sourceQualified Health Plans (311 for enrollment help)
(Opens {{site}} in a new tab) Accessed 8 Oct 2026 - City of New York (IDNYC)Official sourceIDNYC – Frequently Asked Questions
(Opens {{site}} in a new tab) Accessed 8 Oct 2026212-NEW-YORK (212-639-9675) for 311 from outside the city.