Consumer advice
Municipal Consumer Information Office (OMIC)
Official Free
About this service
Barcelona City Council's consumer office. It answers consumer questions and processes complaints against businesses (after you have first complained to the company), in person by appointment, by phone through 010 and online.
consumer rights reclamació complaints utilities telecoms
Experiences from newcomers
No experiences shared yet.
Only signed-in members can share an experience, once per service. Experiences never buy a better position.
Used this service? A short note helps the next newcomer.
Sources
Last checked by our editors on 8 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- Ajuntament de Barcelona – OMICOfficial sourceOn som? – OMIC
(Opens {{site}} in a new tab) Accessed 8 Oct 2026In-person service Monday to Friday 9:30-13:30 by appointment; 010 every day 9:00-18:00.