Consumer advice
ACM ConsuWijzer (consumer information service)
Official Free
About this service
Consumer information service of the Authority for Consumers and Markets (ACM). It gives practical advice on your rights with energy, phone and internet contracts, subscriptions, cooling-off periods, guarantees and debt collection, offers model letters, and lets you ask a question or report a company that breaks the rules. It does not resolve individual disputes for you.
ConsuWijzer ACM consumer rights energy contract subscription opzeggen bedenktijd voorbeeldbrieven
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Sources
Last checked by our editors on 7 Oct 2026. Opening hours, appointments and fees change — please confirm on the official website before you go.
- Autoriteit Consument en Markt (ACM)Official sourceACM ConsuWijzer | Praktisch advies voor consumenten
(Opens {{site}} in a new tab) Accessed 7 Oct 2026 - Autoriteit Consument en Markt (ACM)Official sourceVoorbeeldbrieven
(Opens {{site}} in a new tab) Accessed 7 Oct 2026